Sarah Smith
Customer Service Officer - Inbound Call Centre
Skills
Excellent customer service skills
Ability to learn
Ability to work with minimal supervision
PC skills - Microsoft Word and Excel
I am currently seeking employment in a Call Centre environment where my current skills and experience can be utilised and further developed. I am passionate about providing great customer service and available to start immediately.
Education
Diploma of Customer Engagement
Australian College of Commerce & Management, Sydney2017
Experience
Customer Service Officer
AUS Inbound Call Centre, Canberra2017 to Present
Role:
- Liaising with customers regarding all matters relating to customer accounts
- Responding to customer inbound telephone enquiries
- Processing clerical tasks
- Operating PC’s efficiently utilising various software packages
- Resolving customer enquiries at first point of contact
