Customer Service Officer – Inbound Call Centre Sample Resume, CV Example

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Sarah Smith
Customer Service Officer - Inbound Call Centre
+61 4567891
Gungahlin, Canberra
Skills
Excellent customer service skills
Ability to learn
Ability to work with minimal supervision
PC skills - Microsoft Word and Excel

I am currently seeking employment in a Call Centre environment where my current skills and experience can be utilised and further developed. I am passionate about providing great customer service and available to start immediately.

Education
Diploma of Customer Engagement
Australian College of Commerce & Management, Sydney2017
Experience
Customer Service Officer
AUS Inbound Call Centre, Canberra2017 to Present

Role:

- Liaising with customers regarding all matters relating to customer accounts

- Responding to customer inbound telephone enquiries

- Processing clerical tasks 

- Operating PC’s efficiently utilising various software packages

- Resolving customer enquiries at first point of contact

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