Customer Service Officer – Inbound Call Centre Sample Resume, CV Example

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Sarah Smith
Customer Service Officer - Inbound Call Centre
Gungahlin, Canberra

I am currently seeking employment in a Call Centre environment where my current skills and experience can be utilised and further developed. I am passionate about providing great customer service and available to start immediately.

Education
Australian College of Commerce & Management, Sydney
2017
Diploma of Customer Engagement
Experience
AUS Inbound Call Centre, Canberra
2017 to Present
Customer Service Officer

Role:

- Liaising with customers regarding all matters relating to customer accounts

- Responding to customer inbound telephone enquiries

- Processing clerical tasks 

- Operating PC’s efficiently utilising various software packages

- Resolving customer enquiries at first point of contact

Skills
Excellent customer service skills
Ability to learn
Ability to work with minimal supervision
PC skills - Microsoft Word and Excel
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