Sarah Smith
Customer Service Officer – Inbound Call Centre
+61 4567891
Gungahlin, Canberra
I am currently seeking employment in a Call Centre environment where my current skills and experience can be utilised and further developed. I am passionate about providing great customer service and available to start immediately.
Education
Australian College of Commerce & Management, Sydney
2017
Diploma of Customer Engagement
Experience
AUS Inbound Call Centre, Canberra
2017 to Present
Customer Service Officer
Role:
– Liaising with customers regarding all matters relating to customer accounts
– Responding to customer inbound telephone enquiries
– Processing clerical tasks
– Operating PC’s efficiently utilising various software packages
– Resolving customer enquiries at first point of contact
Skills
Excellent customer service skills
Ability to learn
Ability to work with minimal supervision
PC skills – Microsoft Word and Excel
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